SustainabilityEN | TH
Code of Conduct
BDMS commits to conducting fair, transparent and verifiable business operations under good ethics and anti-corruption principle, considering the benefits of all stakeholders from internal and external businesses in Thailand and abroad. Moreover, BDMS supports and governs the executives and all employees by enforcing and announcing the Code of Conduct and related policies such as BDMS Code of Conduct, Fraud Prevention and Anti-Corruption Policy, Whistleblower Policy and Policy on Non-Infringement of Intellectual Property Rights and Copyrights. In addition, BDMS communicates all policies to the executives, Board of Directors and all employees with the intention to set the regulations and work scope under good ethics, corporate governance and integrity as essential principles for business operations.
Employee Code of Conduct
BDMS commits to conducting business to achieve the objectives set forth by Bangkok Dusit Medical Services PCL., and subsidiaries. In 2023, the Company revised and established the Codes of Conduct for every personnel level of the organization to be employed as criteria and operational framework. BDMS recognizes the importance of ethical conduct, morality and integrity and strongly adheres to the corporate governance principle in business operations. Thus, BDMS determines the guidelines as follows:
- Observing the Law
- Political Action
- Maintaining Corporate Assets
- Confidentiality and Use of Internal Information
- Conflicts of the Interest
- Giving and Receiving Gifts
- Personal Conduct and Conduct towards other Employees
- Fairness
- Safe, Health, and Environment
BDMS Supplier Code of Conduct
BDMS enforces the Supplier Code of Conduct to determine the principle of sustainable business operations and to enhance the relationship with the suppliers and create sustainable value for BDMS’s internal and external stakeholders, encompassing the economy, society, environment and corporate governance with transparency, fairness and verifiability. In 2023, BDMS reviewed the Supplier Code of Conduct in the area of labour practices, non-discrimination and anti-harassment in the organization. In addition, BDMS operates business integrity as well as ensure green procurement and management to enable continued development throughout the supply chain. Besides, the Company follows up the suppliers’ performance through the evaluation system to ensure the compliance with the Supplier Code of Conduct. In a case of violation of the Supplier Code of Conduct which impacts BDMS business operations, the suppliers will be revoked from the Approved Vendor List (AVL) in the procurement system.
Business Ethics | Labor Practice and Human Rights | Occupational Health and Safety |
Environment | Social Development Participation | Supplier Code of Conduct |
Ethical Marketing Commitment
BDMS Ethical Framework Management
BDMS ensure ethical practices within company by appointing Ethical Committee. Ethical committee composed of multidisciplinary including health care professionals, patient advocates, human resource, quality leader, lawyer, and religious representatives. The ethics committee provides guidance to clinicians, patients, and families in clinical dilemmas and may also contribute to the development of hospital policies and procedures. BDMS’s ethical framework follows JCI Standard (7th Edition) on Governance, Leadership, and Direction, and apply to our operation as follows.
Ethical framework principles:
1. Put Patients First
1) Optimal Care for All Working as partners, at both the individual and organization level, to ensure collaboration between patients and healthcare professionals in supporting patients and their caregivers in making the best decision regarding their treatment.
2) Collaboration – All practitioners working in healthcare have right and responsibility to collaborate in improving healthcare access and delivery. Establishing collaboration will aim to deliver greater patient benefits.
3) Promote the rights of patients and protect confidentiality of patient information.
4) To promote shared decision-making between patients or their surrogates if decisional incapacitated and their clinicians.
5) To promote policies and procedures that maximizes the likelihood of achieving good, patientcentered outcomes.
2. Ensure Independence and Ethical Conduct
1) Interactions are at all times ethical, appropriate and professional, business arrangements and relationships respect professional integrity and transparent.
2) Establish a mechanism by which healthcare providers and other staff may report clinical errors and raise ethical concerns with impunity, including disruptive staff behavior related to clinical and/or operational issues.
3) Support an ethical environment that allows free discussion of ethical concerns without fear of retribution.
4) Ensure nondiscrimination in employment practices and provision of patient care in the context of the cultural and regulatory norms of the country.
3. Promote Transparency and Accountability
1) Disclose ownership and any conflicts of interest.
2) Honesty in portraying its services to patients.
3) Bill accurately for its services and ensure that financial incentives and payment arrangements do not compromise patient care.
4) Provide an effective and timely resolution to ethical conflicts that arise.
