SustainabilityEN | TH
Stakeholders Engagement
BDMS realizes the importance of treating and respecting all stakeholders through various forms of participation channels of the organization in order to know expectations and be able to consider the appropriate and complete response approach to each stakeholder group by considering relevant factors such as the level of dependency, the level of impact from business activities, the level of influence on the organization's business, etc.,
Stakeholder Analysis Process
BDMS conducts stakeholder analysis in a systematic manner to effectively manage relationships and create shared value with stakeholders. The process follows based on the international AA1000 Stakeholder Engagement Standard (AA1000SES) and consists of the following key steps
1. Stakeholder Identification
Identify individuals, groups, or organizations that are directly or indirectly impacted by or have an influence on the Company’s operations. This includes both internal and external stakeholders, such as employees, customers, partners, government agencies, communities, and investors.
2. Stakeholder Prioritization
Assess and categorize stakeholders based on two main criteria:
- Level of influence on the organization’s decision-making and success
- Level of impact they receive from the organization’s activities
By dividing stakeholders into four groups according to the levels of impact the Company has on the stakeholders, and stakeholders’ influence on the Company and determine the appropriate level and method of engagement.
3. Stakeholder Concerns Analysis
Gather insights into stakeholder expectations and concerns through various methods, including interviews, workshops, surveys, public consultations, and complaint channels. The aim is to ensure an accurate understanding of material issues from each stakeholder group with details of creating participation with important stakeholders.
BDMS Key Stakeholders Engagement Table is in the attachment. Read more…
At present, there are many underprivileged people and patients in both developed and developing countries being confronted with financial restrictions that limit their healthcare and medicine accessibility. BDMS, as the leader in healthcare services, realizes the significance of such issue; therefore, the Company has combined medical human resources with state-of-the-art medical innovation and technology in integrating and expanding its services to become a part of society in providing help and support to ensure that these underprivileged people can thoroughly access healthcare services.
BDMS realizes the importance of the business operations’ impacts on the communities surrounding the hospital and subsidiaries. Consequently, BDMS assigns related departments to collaborate in building community engagement through data surveys and understanding the community’s expectations. The scope of operations is then established to solve the issues and improve the relationships in line with the community’s needs. This can be achieved by combining expertise, experiences, technical skills and abilities of all personnel to improve the society both in the short-term and long-term.
Community Engagement and Initiative Guidelines
BDMS Social Responsibility Initiative Strategy
Sharing Hands Focused on contributions to support access to healthcare services for disadvantaged individuals in communities and society. | Caring Heart Dedicated to providing preventive health education addressing community and societal health issues, including promoting public knowledge in First Aid, Basic Life Support, and Health Care Management as well as Health Literacy. | Collaborating Health Aiming to enhance well-being through collaboration with stakeholders via business processes to promote sustainable access to healthcare services for communities and society.
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Sharing Hands : RUN WITH THE FLOW 2024 presented by BANGKOK HOSPITAL #RunforHeartandBrain
Bangkok Hospital Group organized a campaign to promote awareness of cardiovascular and cerebrovascular health among the Thai population. This was conducted through the “RUN WITH THE FLOW 2024 presented by BANGKOK HOSPITAL” campaign. Read more…
Caring Heart : BDMS Basic Life Support Training
Accidents and serious incidents are unpredictable, particularly health emergencies that can occur without prior warning to relatives, family members, acquaintances, strangers, or even ourselves. In such a critical situation, immediate lifesaving is paramount. Read more…
Collaborating Health : BDMS Strong Heart Initiative: Connecting to Promote Heart Health
BDMS operates with a commitment to community care, aiming to ensure that the population has good health and can access medical services comprehensively. Read more…
