SustainabilityEN | TH
BDMS Sustainability Development
BDMS Sustainability Management Framework
Leading sustainable healthcare provider
BDMS sustainability vision
Becoming the leader in innovative healthcare excellence accredited under international standards,
coupled with highly efficient personnel, delivering the best values and experiences to the customers
based on corporate governance and sustainable development
covering responsibilities towards society, community, and environment.
Performance Summary of Material Issues
BDMS has set short and long-term sustainability targets for environmental, social, and governance dimensions and disclosed the sustainability performance of our materiality issues. In 2023, the main achievements and progress of BDMS's targets and work plan were as follows:
| Material Issues | Indicator | Targets Year 2050 | Targets Year 2030 | Performance Year 2023 |
| Governance |
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| Corporate Governance | Business with an excellence level in corporate governance at a national or international level | 100% | 100% | 100% |
| Information Security and Privacy | Business networks operate according to international privacy and information security standards | 100% | 100% | 85% |
| Service Quality and Patient Safety | Hospitals certified by Thailand and International Healthcare Standard | 100% | 100% | 100% |
| Innovation and Collaboration | Launch innovation development projects (accumulation) | 100% (5,600) | 29% (1,600) | 14% (781) |
| Supply Chain Management | Critical Tier1 Suppliers by the importance level for operations concerning supply chain sustainability | 100% | 100% | 100% |
| Social |
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| Human Capital Development and Retention | Achieve an employee engagement rate compared with all employees | 85% | 85% | 84% |
| Customer Relationship Management | Reach a customer satisfaction rate | 90% | 85% | 93.81% |
| Community Engagement | Organize initiatives for healthcare access for the communities nationwide (accumulation) | 100% (15,000) | 30% (4,500) | 12% (1,748) |
| Occupational Health and Well-Being | Work related injury frequency rate | 0 | 0 | 0.63 |
| Respect of Human Rights | Comprehensive inspection of human rights to encompass every business unit | 100% | 100% | 100% |
| Environment |
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| Energy and Climate Change Management | Net-Zero greenhouse gas emissions (Scope 1 and Scope 2) | 100% | 30% | 24.05% |
| Circular Economy | Non-hazardous waste is utilized | 50% | 30% | 24.46% |
| Water Stewardship | Reduce water consumption per Baht revenue, compared with the base year 2022 | 10% | 10% | 5.88% |